
Delivery Policy
Effective Date: December 24, 2023
At Cuttie.site, we are dedicated to delivering your luxury dining sets promptly and securely. This Delivery Policy outlines the shipping options, costs, delivery times, and other important information related to the delivery of your orders.
1. Shipping Locations
We offer shipping to the following regions:
- Domestic: United States (including Alaska and Hawaii)
- International: Select countries (please contact us for availability)
2. Shipping Methods and Delivery Times
Standard Shipping
- Delivery Time: 7-14 business days
- Cost: $50 for orders under $1,000; Free for orders over $1,000
Express Shipping
- Delivery Time: 3-5 business days
- Cost: $150 for orders under $1,000; $100 for orders over $1,000
Overnight Shipping
- Delivery Time: 1-2 business days
- Cost: $250 for orders under $1,000; $200 for orders over $1,000
International Shipping
- Delivery Time: 10-20 business days
- Cost: Varies based on destination and order size. Please contact our customer service for a quote.
3. Order Processing Time
All orders are processed within 2-3 business days. Orders placed on weekends or holidays will be processed on the next business day.
4. Shipping Confirmation and Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your shipment.
5. Delivery Issues
Incorrect Address
Please ensure that your shipping address is correct before placing your order. We are not responsible for delays or lost packages resulting from incorrect or incomplete addresses provided by you.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us immediately:
- Phone: (781) 436-3036
- Email: info@cuttie.site
We will work with the shipping carrier to resolve the issue and arrange for a replacement or refund as appropriate.
Delayed Deliveries
While we strive to meet the estimated delivery times, delays can occur due to unforeseen circumstances such as weather conditions, customs processing, or carrier issues. We will keep you informed of any significant delays.
6. International Shipping Considerations
Customs and Duties
International shipments may be subject to import taxes, duties, and fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the purchase price or shipping costs.
Customs Clearance
We are not responsible for any delays or issues related to customs clearance. Please ensure that all necessary information is provided accurately to facilitate smooth processing.
7. Packaging
We take great care in packaging your luxury dining sets to ensure they arrive in perfect condition. All items are securely wrapped and cushioned with protective materials to prevent damage during transit.
8. Partial Shipments
In some cases, orders may be split into multiple shipments based on product availability or shipping location. You will receive separate shipping confirmations for each part of your order.
9. Address Changes
If you need to change your shipping address after placing your order, please contact us immediately. Address changes can only be made before the order has been shipped. Once shipped, we cannot alter the delivery address.
10. Contact Us
If you have any questions or concerns about our Delivery Policy, please contact us:
- Street Address: 84 Hayward Dr, Stoughton, Massachusetts (MA), 02072
- Phone Number: (781) 436-3036
- Email: info@cuttie.site
- Website: https://cuttie.site/