Delivery Policy

Effective Date: December 24, 2023

At Cuttie.site, we are dedicated to delivering your luxury dining sets promptly and securely. This Delivery Policy outlines the shipping options, costs, delivery times, and other important information related to the delivery of your orders.

1. Shipping Locations

We offer shipping to the following regions:

  • Domestic: United States (including Alaska and Hawaii)
  • International: Select countries (please contact us for availability)

2. Shipping Methods and Delivery Times

Standard Shipping

  • Delivery Time: 7-14 business days
  • Cost: $50 for orders under $1,000; Free for orders over $1,000

Express Shipping

  • Delivery Time: 3-5 business days
  • Cost: $150 for orders under $1,000; $100 for orders over $1,000

Overnight Shipping

  • Delivery Time: 1-2 business days
  • Cost: $250 for orders under $1,000; $200 for orders over $1,000

International Shipping

  • Delivery Time: 10-20 business days
  • Cost: Varies based on destination and order size. Please contact our customer service for a quote.

3. Order Processing Time

All orders are processed within 2-3 business days. Orders placed on weekends or holidays will be processed on the next business day.

4. Shipping Confirmation and Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your shipment.

5. Delivery Issues

Incorrect Address

Please ensure that your shipping address is correct before placing your order. We are not responsible for delays or lost packages resulting from incorrect or incomplete addresses provided by you.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us immediately:

We will work with the shipping carrier to resolve the issue and arrange for a replacement or refund as appropriate.

Delayed Deliveries

While we strive to meet the estimated delivery times, delays can occur due to unforeseen circumstances such as weather conditions, customs processing, or carrier issues. We will keep you informed of any significant delays.

6. International Shipping Considerations

Customs and Duties

International shipments may be subject to import taxes, duties, and fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the purchase price or shipping costs.

Customs Clearance

We are not responsible for any delays or issues related to customs clearance. Please ensure that all necessary information is provided accurately to facilitate smooth processing.

7. Packaging

We take great care in packaging your luxury dining sets to ensure they arrive in perfect condition. All items are securely wrapped and cushioned with protective materials to prevent damage during transit.

8. Partial Shipments

In some cases, orders may be split into multiple shipments based on product availability or shipping location. You will receive separate shipping confirmations for each part of your order.

9. Address Changes

If you need to change your shipping address after placing your order, please contact us immediately. Address changes can only be made before the order has been shipped. Once shipped, we cannot alter the delivery address.

10. Contact Us

If you have any questions or concerns about our Delivery Policy, please contact us: