Refund and Returns Policy

Effective Date: December 24, 2023

At Cuttie.site, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your luxury dining set, we are here to help. This Refund and Returns Policy outlines the conditions under which you can return products and receive refunds or exchanges.

1. Eligibility for Returns

You have 30 days from the date of delivery to request a return or exchange. To be eligible for a return, the following conditions must be met:

  • Unused Condition: The product must be unused, in the same condition that you received it, and in its original packaging.
  • Proof of Purchase: A receipt or proof of purchase is required for all returns.

2. Non-Returnable Items

Certain types of items cannot be returned, including:

  • Customized Products: Any item customized or personalized for you.
  • Gift Cards: Gift cards or certificates.
  • Perishable Goods: Items that are perishable or have a limited shelf life.

3. Return Process

To initiate a return, please follow these steps:

Step 1: Contact Us

Reach out to our customer service team within 30 days of receiving your order:

Step 2: Provide Information

Provide your order number, the item(s) you wish to return, and the reason for the return.

Step 3: Receive Instructions

Our team will provide you with instructions on how to return the item, including the return shipping address.

Step 4: Ship the Item

Carefully package the item, including all original packaging and accessories, and ship it back to us. We recommend using a trackable shipping service.

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved Refunds:

  • Original Payment Method: Refunds will be processed to your original method of payment within 10 business days.
  • Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items not in original condition).

Non-Refundable Fees:

  • Shipping Costs: Original shipping costs are non-refundable unless the return is due to our error.
  • Restocking Fees: A restocking fee may apply for certain returns.

5. Exchanges

If you need to exchange an item for the same item, please contact us to arrange the exchange. We will cover the cost of return shipping if the exchange is due to our error.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with:

  • Order Number
  • Description of the Issue
  • Photos of the Damage or Defect

We will arrange for a replacement or refund as appropriate.

7. Return Shipping Costs

  • Customer Responsibility: Unless the return is due to our error or a defective product, you are responsible for paying the return shipping costs.
  • Free Returns: In cases where we made an error or the product is defective, we will provide a prepaid return shipping label.

8. Processing Time

Refunds and exchanges are processed within 10 business days of receiving the returned item. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.

9. International Returns

International returns may be subject to additional shipping charges and import duties. Please contact our customer service team for more information.

10. Contact Us

If you have any questions about our Refund and Returns Policy, please contact us: